TSI team · EV charging guide
Identify the location and equipment.
Prepare the station address, equipment model or serial number if available, and contact details for the person responsible at the site.
Explain the service requirements.
Select routine maintenance or an issue report. For an issue, describe what you have observed and when it first appeared, without needing to carry out technical checks yourself.
Provide usage context.
Available installation references and service history can help clarify the requirements.
Agree on the scope and schedule.
The scope of work, schedule, and service terms are agreed during the maintenance discussion.
These guides provide a starting point for consultation. Equipment suitability and the scope of work depend on vehicle data and site conditions.
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