Plan your maintenance.
Discuss equipment requirements, maintenance scheduling, and the scope of work based on station conditions.
Prepare a routine maintenance requestTSI MAINTENANCE
Routine maintenance.
Help with equipment issues.
Request routine maintenance or report an equipment issue. Include the location and equipment condition to help establish the service requirements.
Describe the equipment condition.
Include the model or serial number if available, the location, and a description of the issue.
Prepare an issue reportHELPFUL INFORMATION
Information to help
prepare for service.
- Location & contactCity, station address, and the person responsible at the site.
- Equipment identificationModel, serial number, or installation reference if known.
- Condition requiring attentionRoutine requirements or a description of the issue observed.
- Follow-up planThe scope and schedule of work follow the service agreement.
COMMON QUESTIONS
Frequently asked
questions.
Is scheduled maintenance available?
The frequency and scope of regular maintenance are determined by equipment requirements and the service agreement.
Is there a guaranteed response time?
Service hours, response times, spare parts availability, and warranty terms must be confirmed in the service proposal.
What if I do not know the equipment model?
Provide the location and describe the condition. Equipment identification can be completed during the service discussion.
NEXT STEPS
Tell us about your maintenance needs.
Select routine maintenance or an issue report, then describe the equipment condition.