How we use your information.

Last updated: 27 October 2026

Who manages your information

PT Triputra Starvo Indonesia (TSI) operates this website and is responsible for the personal information we use to handle your enquiry. Our office and factory are in Cikupa, Kabupaten Tangerang, Banten. Our full address and contact details are listed below.

Information you provide

The form collects your name, area of interest, and message. If you arrive from a product or service page, that selection may also be included. When you contact us, we receive the conversation and the contact information shown by that communication service.

Provide only the information needed for your enquiry. Do not include passwords, payment details, copies of identity documents, health information, or another person's personal information without authority. If necessary information is not provided, we may be unable to fully address your requirements.

From the form to WhatsApp

Form entries are processed in your browser. The website does not send them to a form server or store them in a website database. Filling in the form does not send a message to TSI.

Selecting Continue on WhatsApp passes your entries to WhatsApp/Meta to prepare a message. The information is shared with that service at this point, even before you press Send. If the message is too long, the website displays the full text for you to copy and paste into WhatsApp. Check your entries and remove any information you do not wish to share before continuing.

The message is sent to TSI only after you press Send in WhatsApp. You can edit or cancel the message in WhatsApp. If you prefer not to use WhatsApp, you can contact us by email or at the office address provided.

If you select Copy, the summary is copied to your device clipboard. If you choose to download the summary, the file is saved to your device. The clipboard, downloaded files, browser history, and automatic saving features follow your device and browser settings.

Why we use information and our legal basis

We use the information you send to understand your requirements, answer questions, prepare quotations, assess site or equipment needs, and follow up on station construction and maintenance enquiries. We limit our use to the purposes of your enquiry and related legal obligations.

We rely on your consent for processing that requires consent. Where your enquiry concerns steps you request before entering into a contract, or the performance of a contract, we may process information for those purposes. Technical data is used for our legitimate interests in operating and securing the website, taking into account the need for processing and your rights. We also process information when required by law.

Sending a question or requesting a quotation does not also subscribe you to unrelated promotions. If we need information for another purpose that requires consent, we will explain that purpose and ask for consent separately.

Technical data, hosting, and external links

The website uses Cloudflare to deliver and protect its services. When you access a page, infrastructure providers may process your IP address, browser or device information, access time, requested pages, and technical traffic logs. This information may be used to operate the website, maintain security, understand performance, and resolve problems, even if you do not fill in a form.

Infrastructure providers may use technical cookies or similar mechanisms depending on the service features enabled. Catalogue filter choices may appear in the page address to preserve your choices when you change pages or languages. The form does not put your name, contact details, or message into a TSI page address.

WhatsApp, email, and other external links take you to services outside the TSI website. Those providers may receive the information you pass to them and technical visit data, and apply their own privacy policies. Review the destination service's policy before sharing information.

Recipients and international processing

Enquiry information received by TSI is used by the personnel handling your requirements. Communication and infrastructure providers, including WhatsApp/Meta and Cloudflare, process information according to their respective roles and services. Information may also be disclosed where necessary to meet a legal obligation or a lawful request from an authority.

WhatsApp/Meta and Cloudflare use international infrastructure. Information may be processed outside Indonesia, including in countries with different data protection laws. Their privacy policies explain their processing practices and safeguards. TSI's processing and transfers remain subject to applicable Indonesian data protection obligations.

Retention and security

Consultation conversations that do not lead to a project are retained for 12 months from the last communication about that enquiry. After this period, the conversations are deleted or anonymised so that they can no longer be used to identify you, unless retention is still necessary to meet a legal obligation or handle a related dispute. Project information, service relationship records, and other records are retained for as long as needed for their respective purposes, legal obligations, or related disputes. When they are no longer needed and there is no legal basis to retain them, they are deleted or destroyed in accordance with applicable requirements.

Access to information should be limited to what is needed to handle enquiries and protected by security measures appropriate to the risks. No method of storage or transmission is entirely risk-free. Information held by service providers and copies on your device are also subject to each service's settings and policies.

Your rights and choices

Subject to applicable requirements, you may request information about processing, access to or a copy of your information, updates or corrections, the ending or restriction of processing, and deletion or destruction. You may also withdraw consent for processing based on consent. Other rights, including data portability and objections to automated decisions, apply where the relevant legal conditions are met.

Send privacy requests to TSI's primary WhatsApp number, +628119994599, or email info@triputrastarvo.com. Describe your request and provide information that helps us locate your conversation. We may reasonably verify your identity without asking for excessive information, and will handle your request in accordance with applicable law.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. Deletion may be limited where the law requires us to retain information; we will explain the relevant reason. Requests to TSI cover information under our control. For information managed independently by a service provider, also use that provider's privacy channels. Your right to complain or seek a legal remedy remains available.

Policy updates

We will update this page if our use of information or website services changes. The update date appears above. Where a change requires notice or fresh consent, we will provide it or request it as required by applicable law.